Faqs



**HOW PROTECTIVE ARE YOUR CASES?**
Elite Phone Case combines fashion with durable and protective function. Each case securely fits onto your phone, covering the back, sides, and featuring a small raised lip on the front for added protection. We recommend our screen protectors for extra security.

**DO YOU ACCEPT RETURNS?**
Yes, you have 30 days from the date of receiving your order to return products to us.

**HOW LONG WILL IT TAKE FOR MY ITEM TO ARRIVE?**
Most orders ship within 2-3 business days, not including weekends or national holidays. Please note that the preparation for delivery process is not included in the overall shipping time. International delivery takes 10-21 business days for most countries.

**WHY HAVEN'T I RECEIVED MY TRACKING NUMBER YET?**
Items can take 3-4 days to be processed and shipped from our warehouse. Once shipped, you will receive an email with your tracking number.

**WHY ISN'T MY TRACKING NUMBER PROVIDING ANY INFORMATION?**
Shipping information can take 24-48 hours to be processed. If tracking information is still unavailable after this time, please contact us at contact@elitephonecase.com.

**WHY DOES MY PACKAGE SHOW IT'S BEEN DELIVERED WHEN I STILL HAVEN'T RECEIVED IT?**
Please contact your local post office for the most up-to-date information. While we will assist you, we cannot be held liable for lost or stolen packages showing as delivered.

**HOW CAN I MAKE CHANGES TO MY ORDER?**
Simply email us at contact@elitephonecase.com within 12 hours, including your order number and details of the changes you'd like to make.

**DISCLAIMER:**
Elite Phone Case is not responsible for any damage caused to an electronic device while in our case.